SHARE YOUR FEEDBACK
SHARE YOUR FEEDBACK WITH US
At United Disability Care we are committed to ensuring the safety and happiness of the people we support. We value your opinion and it is important to get your feedback about the support we provide, and we want you to know we are always listening.
When submitting your feedback we offer alternative ways for you to have your say. We will listen to the things that are important to you. We promise that we are prepared to change the way we support your if there is a problem. We will work with you, your family, carer, support person or advocate if that’s right for you.
If we haven’t met our commitment, or you want to report something, then we want to hear from you. We welcome positive feedback as we love hearing that the people we support live a life that they love. We appreciate all feedback, as it assists us to continuously learn and enables us to improve the services we provide.
The below form is used to record any feedback about our services or events that involve our team, our services or the people we support. Your feedback is genuinely important to us and all submissions received are taken seriously and will be reviewed by a member of our team.
If you have a complaint, we will respond as quickly as possible. We will let you know that your message has been received and what to expect moving forward. Sometimes this may mean we are required to speak with someone who is handling your issue. We will keep you informed of any progress as it becomes available to us.
We look forward to receiving your feedback. Should you prefer to speak with someone over the phone, you can contact us on 1300 454 850 during office hours 8:30am-5:00pm Monday-Friday.
You can send your feedback at at anytime via email to firstname.lastname@example.org
You are not required to provide your contact information, however by providing your details we will be able to get back in contact with you and work to resolve any issues you might have.C